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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth

June 10, 2025

5  out of  5
rating by Beth
"Whenever I have a question they are always there to help and in a timely manner. Never had an issue with any claim, they have taken care of it right away."
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Jenessa Mondor

May 30, 2025

5  out of  5
rating by Jenessa Mondor
"I have been with Kelli Southern for longer than I can remember. Was with her under my dad's account when I was a teen and migrated to my own as an adult. I'm the kind of person that sometimes has trouble wrapping my head around insurance, but I feel like Kelli has always made it easy to understand and ask questions. I've been with her through a car accident, and eventually added on homeowners insurance when I bought a house. Even when things in life were getting more complicated, Kelli and State Farm always made dealing with Insurance easy and straightforward. Definitely recommend her to anyone looking for coverage!"
We responded:
"Thank you so much for the review Jenessa! We appreciate having you as a customer and will always be here to help! "
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Zachary Traxler

May 28, 2025

5  out of  5
rating by Zachary Traxler
"Maegan was amazing! Took care of me really fast!"
We responded:
"I'm so lucky to have Maegan on my team. Thank you for the review Zachary, I appreciate your business!!"
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Patricia C Shepherd

May 23, 2025

5  out of  5
rating by Patricia C Shepherd
"Wow Meagan Getts is the person who really went all out for us! She is the reason I will stay with State Farm Insurance at this time. She was so kind and willing to listen and help. She was on top of everything and spent time not only listening but actually was in office and took time to wait with me while the claims department treated me like a number. I have never had such a poor experience with the claims department as I have had this past week. 39 years I have been with State Farm Insurance and because of the claims department I have never had such poor service and had such a difficult time. I work for a major insurance company and I know how things have changed, but people still need people at times of confusion and loss. No one has ever taken the time and effort that Meagan Getts has. She did absolutely everything she could to help us out. She is the only reason I will stay and give State Farm Insurance a second chance. There are many other insurance companies to choose from, but people like Maegan Getts are few and far between. It's people like her that make a huge difference. Thank you Maegan for all your efforts and help. Mr. & Mrs. Bobby Shepherd"
We responded:
"Thank you so much for your 5 star review, Maegan is great isn't she? We appreciate the opportunity to take care of your insurance needs, we're always here to help!"
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Victor Baver

May 22, 2025

5  out of  5
rating by Victor Baver
"Had to change a policy and ran into a small issue with underwriting. Keli and her team helped me get through it as quickly and painless as possible."
We responded:
"Thank you for the review Victor, glad we were able to get it sorted out for you. We appreciate your business!"
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Dawn Fuhrman

April 28, 2025

5  out of  5
rating by Dawn Fuhrman
"Patrick was great to work with. He took care of moving my policy due to me moving from Ohio back to Indiana and he even saved me money!! Great customer service!!!"
We responded:
"Thank you for the review Dawn! We're so happy to have you as a customer and welcome back to Indiana!"
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Jenna Heritier

March 3, 2025

5  out of  5
rating by Jenna Heritier
"Patrick was wonderful! Highly recommend!"
We responded:
"Thank you for the feedback Jenna! We appreciate you!!"
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Danielle Bishop

February 28, 2025

5  out of  5
rating by Danielle Bishop
"Please take all your insurance needs to Kelli. She and her staff are down to earth and excited to help you. They helped me save over 400 dollars a year by switching."
We responded:
"Thank you for your review Daneille! I appreciate your business, we're always here to help!"
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Derrick Keener

October 1, 2024

5  out of  5
rating by Derrick Keener
"Kelli has a great team & competitive pricing. Her team saved me about $800. A year. That made me happy. Bar none, awesome customer service! I started working with Patric, very helpful. Then I called yesterday to seal the deal, Patric was on PTO. Maegan walked into the deal blindsided, saved the day! I felt bad but Maegan even stayed late to help me out, to get me insured so my insurance wouldn’t laps. Maegan, you are a Rockstar!!!"
We responded:
"Thank you so much Derrick! I agree with you, I have a great team! Let us know if we can be of help in the future!"
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Jason Bontrager

September 5, 2024

5  out of  5
rating by Jason Bontrager
"Friendly staff and very knowledgeable."
We responded:
"Thank you for the review Jason, we appreciate your business!!"
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Paul Saylor

August 30, 2024

5  out of  5
rating by Paul Saylor
"Kelli and her staff are great! They are very helpful and friendly."
We responded:
"Thank you Paul, we are always here to help!"
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Ryan Conkle

August 23, 2024

5  out of  5
rating by Ryan Conkle
"Always fantastic service!!!"
We responded:
"Thank you Ryan!"
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Stephanie Parks

May 30, 2024

5  out of  5
rating by Stephanie Parks
"Maegan and Kelly are the the elite in the insurance and customer service fields!! They took the time to have me come in and review all of my policies with me. I won't lie I thought it was just to get me to buy more coverages. Boy, was I wrong! Kelly took as much time as needed to review the current coverages, make suggestions, and explained the options with easy to follow explanations. I was able to make needed changes, increase coverages, increase discounts, and the increase in costs was very minimal! Maegan added reassurance that the changes were needed and ensured me the costs changes would be minimal to include the prorates. The personalization they naturally included in the conversation made me feel right at home. They make a great team! The Dynamic Duo of Insurance!"
We responded:
"Wow Stephanie, thank you so much! I really appreciate the kind words and I am so happy that Maegan and I were able to take care of you! We truly value you as a customer and are always here to help!"
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Tim Derrow

May 15, 2024

5  out of  5
rating by Tim Derrow
"Patrick was great to work with. He answered all my questions and save me money great job and a very nice person."
We responded:
"Hi Tim! Thank you for the feedback, I'm very proud of my team and am glad we were able to get you all taken care of!"
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Lori Rodebaugh

March 18, 2024

5  out of  5
rating by Lori Rodebaugh
"Patrick was amazing and so helpful. Would give 10 stars if I could! Strongly recommend him."
We responded:
"Hi Lori! Glad to hear he took good care of you, please let us know if there is anything we can do for you in the future. I appreciate your business! -Kelli"
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Devan Codling

March 11, 2024

5  out of  5
rating by Devan Codling
"Quick and easy process. They made it a breeze to get insured"
We responded:
"Thank you for the review Devan! We are always happy to help you in any way we can! -Kelli"
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Sarah Meeks

March 11, 2024

5  out of  5
rating by Sarah Meeks
"I met with Patrick and he was helpful and informative. He made the process feel easy and quick."
We responded:
"Thank you for the review Sarah! Glad that Patrick was able to get you all taken care of. Let us know if you need anything further! -Kelli"
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Naomi Abel

February 21, 2024

5  out of  5
rating by Naomi Abel
"Patrick was great. The whole setup process of adding a new vehicle went very smoothly."
We responded:
"Glad to hear that Patrick was able to get you all set up with your new vehicle. We appreciate having you as a customer! -Kelli"
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Travis Smith

February 6, 2024

5  out of  5
rating by Travis Smith
"I worked with Patrick after meeting him at an event over the weekend. It was probably the smoothest process I've been through. We were weighing options on switching insurance companies and glad we did. We are saving about $900 every six months. Patrick was professional and very timely. I recommend going to them. They are great."
We responded:
"Thank you so much for your review. We value the opportunity to take care of your insurance needs and appreciate your business!"
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Courtney Knerr

January 31, 2024

5  out of  5
rating by Courtney Knerr
"Kelli Southern SF has taken care of my family for years now. They do an amazing job and always respond quickly. Definitely recommend giving them a chance to get your business. They are friendly, fair, and always quick to respond. When our vehicle was totaled 3 states away, they had us towed and in a rental within a few hours and we were able to continue our trip. Very satisfied"
We responded:
"Thanks for the review Courtney! We appreciate having you guys as customers!"
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Jared Johnson

January 31, 2024

5  out of  5
rating by Jared Johnson
"Was looking around for some lower premium payments and Patrick was able to help me not only lower my payments but receive better coverage!"
We responded:
"Thanks for the review Jared, I'm glad we could save you on your premiums! If you need anything we are always here to help!"
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Ty Ort

January 19, 2024

5  out of  5
rating by Ty Ort
"Great service and friendly staff. Patrick was a pleasure and made it super easy to get my car insured. Thank You!"
We responded:
"Thank you Ty! We appreciate your business and are always here to help!"
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Savanna & Ashley Fettig

January 18, 2024

5  out of  5
rating by Savanna & Ashley Fettig
"After doing some research for an insurance company, I decided to make contact with Kelli Southern - State Farm Insurance Agent. I was very pleased with how things worked out, especially with how kind Patrick was and how knowledgeable he was. Patrick was unsure of a few things involving our "not so normal" policy and did not hesitate to reach out to someone to find an answer instead of trying to come up with one on his own. I am very happy with how everything came together and am pleased to say that I recommend this agency! Thank you for being inclusive and welcoming to all, Kelli Southern - State Farm Insurance!"
We responded:
"Hi Savanna and Ashley! Thank you so much for the kind words, we appreciate having you as a customer and are always here to help!"
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Evane Hundley

January 5, 2024

5  out of  5
rating by Evane Hundley
"Patrick was very helpful with getting me much cheaper insurance than I was paying. Extremely friendly and professional, answered all my questions. Definitely recommend giving them a call"
We responded:
"Thank you Evane! We appreciate the review!"
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Guadalupe Cruz

December 29, 2023

5  out of  5
rating by Guadalupe Cruz
"Very professional and quick working and nice. I was able to get a quote and coverage all in the same day"
We responded:
"Thank you for the review Guadalupe! We appreciate your business! "